Some HP OfficeJet printers became unusable after a dodgy firmware update earlier this month, leaving them with nothing but a blue screen displaying a seemingly unsolvable error code.
The affected devices belong to the OfficeJet 902x family and include the OfficeJet Pro 9022e, OfficeJet Pro 9025e, OfficeJet Pro 9020e AiO, and OfficeJet Pro 9025e AiO (via Bleeding Computer).
Unlucky users who received the bad update will see an error message showing the “83C0000B” code on the screen. Any users who have not yet received the update can disconnect their devices from the Internet to prevent any automatic firmware updates from occurring while HP works on the fix.
HP OfficeJet error code 83C0000B
Many angry customers have brought HP’s support site to complain about the error that, for now, remains unresolved. Many users report owning their printers for less than 12 months, with one successfully returning their in-warranty printer to the supplier.
An HP support agent posted in the thread that “you can do a semi-full reset of the printer,” however that doesn’t seem to fix the issue either.
HP did not immediately respond TechRadar ProThe request for an update on the progress of issuing a fix; any answer will be posted here.
More than just OfficeJet printers, HP customers have shared feelings of frustration over the years. Most recently, the company shared an update on dynamic security that enables printers that are “intended to work only with cartridges that contain new or used HP chips or electronic circuitry,” threatening of any damage caused by non-HP cartridges that are not covered by the manufacturer. guarantee.
More broadly, platforms like Reddit are filled with threads about unhappy HP customers complaining about poor printers, the introduction of subscription-based models, and limitations like required cartridge mentioned above.
