Sedgwick launches new residential property claims platform

Sedgwick announced the launch of a new residential property claims technology model, aimed at streamlining the claims process for low-complexity residential property claims.

The web-based platform allows policy holders to easily initiate claims, document damages, measure affected areas, request repairs, and quickly complete the entire process with minimal effort, said Sedgwick. Policyholders can access these features through their mobile devices.

The platform also provides adjusters with an efficient tool to address staff shortages or sudden increases in the number of claims. Using real-time decision-making capabilities, the technology uses a sophisticated algorithm to evaluate policy coverage and industry-standard repair estimates, enabling adjusters to -optimize their workflow and effectively help more individuals, said Sedgwick.

“With Sedgwick’s latest technology solution, we aim to address the challenges presented by high-volume, low-complexity claims – including turnaround time – while providing a that boost to customer satisfaction, which can be delayed when adjuster resources are thin,” said Mason Bartleson, Sedgwick’s vice president of process design and operational excellence. “The result is an end-to-end management system that uses our smart triage technology and an independent pricing database to rapidly track low-touch losses. Insurers can process these uncomplicated losses more efficiently and in less time than traditional claims management methods.”

In addition to facilitating settlement offers, the platform offers the ability to arrange referrals for restoration and repair through its network of repair solutions. Policyholders may accept the settlement offer or, if desired, request further evaluation by the appropriate adjusting team. In cases where significant damage requires temporary relocation, Sedgwick’s temporary housing team is available to assist policyholders in finding suitable alternative housing options.

“The support of an experienced loss adjuster has always been a hallmark of Sedgwick customer service,” Bartleson said. “By combining simple intake with quick settlement and the option to contact an adjuster for assistance, we can continue to resolve claims quickly and accurately.”

Is there anything to say about this story? Let us know in the comments below.