For many years now, we have implemented our account deletion process in compliance with the requirements of the GDPR (Article 5.1.e on the obligation to limit the period of data retention). Our policies are consistent with legal requirements and industry standards. This measure also acts as a protection for our players against cheating.
Account deletion follows a strict process. As such, we consider the following 4 criteria before deleting an account:
*The account’s gaming activity since its creation
*Account libraries: Accounts that include purchased PC games are not eligible for deletion
*The duration of account inactivity, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms)
—In practice, as of now, we have not deleted accounts that have been inactive for less than 4 years
*The existence of an active subscription tied to the account.
In any case, before the deletion is permanent, three emails will be sent to the player within 30 days offering to restore their account. Additionally, if the user tries to log in during the 30-day window, they will automatically receive a warning and a link to reactivate their account.
