The partnership will allow the insurer to test claims faster for more effective resolution.
The Workers Comp
By Ryan Smith
Insurtech provider Gradient AI has partnered with the Signal Mutual Indemnity Association.
Signal Mutual is the largest self-insured group provider of longshore benefits in the country. With approximately 5,000 new claims each year, the association is constantly looking for strategies to improve the efficiency and effectiveness of claims management. Recently, Signal Mutual turned to Gradient AI to use artificial intelligence to optimize its workers’ compensation claims workflow and triage claims more efficiently.
Gradient AI allows Signal Mutual to test claims faster for more effective resolution, the insurtech said. Simpler claims are sent to less experienced staff and processed quickly, while claims predicted to be complex are assigned to more experienced adjusters. This strategy frees up internal resources to focus on claims that need more attention.
“While we’ve only just begun integrating Gradient AI into our claims process, it’s already making a positive impact on the way we work,” said Ann Latimer, senior vice president and head of claims operations. of Signal Mutual. “At Signal, we are committed to speeding the return to work of injured workers, reducing claims costs, and improving the claims experience for our members. We look forward to continuing to use Gradient AI’s capabilities to resolve claims faster and reduce our overall claims costs.
Gradient AI is also working with Signal Mutual to create an adjuster’s scorecard that uses analytics to ensure members’ claims are managed effectively, the insurtech said.
“We are excited to support Signal Mutual’s goal of continuously improving its operations and claims management results,” said Stan Smith, founder and CEO of Gradient AI. “Our suite of AI-powered solutions and the scorecards we created together are just the beginning. We look forward to continuing our partnership with the Signal team to improve the acquisition experience for organizations and employees of its members.
Earlier this month, Gradient AI announced that managing general underwriter Western Skies had selected its SAIL product to provide stop-loss access to smaller, self-funded groups. In April, the company announced that its health insurance captive Roundstone Insurance has started using SAIL’s product.
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