Bank of Ireland has apologized for an IT glitch which meant some customers were able to withdraw money they did not have in their accounts at cashpoints.
The bank said it had resolved the “technical issue”, which also allowed transfers beyond customer limits and made online banking and mobile app services unavailable.
“Our teams restored these services overnight and all services were available to customers this morning,” the lender said in a statement on Wednesday.
However, Bank of Ireland has told customers that any money withdrawn from their accounts at cashpoints or transferred during the IT glitch will still be debited from their accounts.
“Nightly payments on accounts can be seen throughout the day. We are aware that the technical issue means that some customers have been able to withdraw or transfer funds above their normal limits,” in addition to the bank.
This happened after reports of some people being able to withdraw large amounts of money, in some cases more than the funds they expected to have in their account.
Photos and videos posted on social media overnight appeared to show queues outside cashpoints in Ireland on Tuesday night.
Ireland’s police force, the Garda Síochána, said on Tuesday it was aware of an “unusual amount of activity” at some ATMs across the country.
Bank of Ireland said on Wednesday: “We urge any customer who may find themselves in financial difficulty due to overdrawing their account to contact us.”
Financial technology company Revolut previously said it was “looking into” reports that large sums of money had been transferred to some customers’ accounts from Bank of Ireland.
During the Bank of Ireland outage, some customers posted on social media that they were able to transfer money to their Revolut digital banking app, before withdrawing it from a cashpoint.